Most support questions fall into a few buckets. Start here for the quick fix, then follow the link to the detailed page if you need more.
Exchange won't connect#
Usually a key-permission or key-entry problem.
- Confirm the API key has Read + Trade enabled and Withdraw disabled.
- Re-check that the key and secret were pasted correctly (the secret is shown only once).
- If the exchange requires IP whitelisting, add the required address.
→ Full guide: Exchange Connection Errors.
Bot isn't trading#
Almost always because the strategy's conditions haven't been met yet — which is normal. Also check balance, the market/pair, and that the strategy is active and live rather than paused or in paper mode.
→ Full guide: Why Isn't My Bot Trading?.
API errors#
- Invalid key / unauthorized — the key was revoked, expired, or lacks a permission. Recreate it with Read + Trade.
- Insufficient balance / margin — free up balance or reduce position size.
- Rate limited — the exchange is throttling requests; it typically resolves on its own shortly.
Can't log in#
- Use the password-reset flow if you've forgotten your password.
- If 2FA is the blocker, use your saved backup codes. See Enabling 2FA.
Still stuck?#
If none of the above resolves it, reach out on the Telegram with the details — what you did, what you expected, and what happened.