SUPPORT CENTER

How can we help?

Everything you need to know about the product and billing.

Yes, Liquid Edge is currently in closed beta. We're actively inviting early users who want to test the platform, share feedback, and help shape the future of automated trading. If you're interested in joining, you're welcome to apply and become part of our early contributor circle.
Yes! During the closed beta, we're launching a point system to recognize testers who actively engage, provide feedback, or refer others. These points may unlock exclusive perks, early access features, or future opportunities reserved only for our earliest supporters.
Trading bots help automate tailored strategies, allowing users to avoid the stress and time demands of manual trading. They can be especially useful during volatile markets where quick reaction is critical. While bots don't guarantee profits, they offer consistency, emotion-free execution, and 24/7 availability—features that some traders find beneficial over manual approaches or long-term holding alone.
Automated trading has proven its effectiveness across millions of deployed strategies. The key to long-term success lies in understanding your risk appetite. In many market conditions, simply holding an asset is not the most effective approach. Here, your role is simple: choose your preferred strategy type conservative or aggressive and select the coins you wish to trade. From there, our system handles the rest, allowing you to focus your time on what matters most.
Setting up a bot is straightforward: simply log in to your preferred exchange and generate an API key. Then, configure your account with it, select the coin you wish to trade, choose your preferred strategy type, and launch your bot.
Liquid Edge bots are designed to perform in all market conditions whether bullish or bearish. As one of the first platforms to eliminate directional bias concerns, our system automatically trades long or short based on the strategy you select, ensuring adaptability regardless of market trends.
Yes. Only active users on a subscription plan can participate in our affiliate program.
We continuously refine and upgrade strategies based on real-time performance and market behavior.
Absolutely — API keys are encrypted and never store withdrawal permissions.
We focus on tailored strategy sets based on user risk profiles, proprietary execution logic, and consistent optimization from real market data.
Not at all — Liquid Edge is built to serve beginners through to pros, with easy onboarding, presets, and deep customization available.
The Institutional Tier is designed for users deploying larger capital allocations who require expanded optionality and access to Liquid Edge's most advanced execution engines and algorithms. It enables participation in enhanced execution pathways, higher throughput infrastructure, and parameterized execution configurations optimized for operating at scale.
Liquid Edge operates a modular, multi-engine trading architecture designed to separate market intelligence, execution, risk enforcement, and adaptive optimization into independently governed systems. Each engine performs a constrained role and communicates through standardized interfaces, allowing the platform to adapt to changing market conditions continuously. The first Engine we crafted was the ASR (Auto Switch Rebalancer).
Yes! We accept crypto payments for subscriptions.
If an exchange experiences downtime during an active trade, the platform will detect the disruption and handle it according to its risk protocols. Once connectivity is restored, the system reassesses open positions and resumes operations accordingly.
Yes, additional proprietary algorithms are available exclusively within the Institutional Tier.
Performance can fluctuate as market conditions change. When degradation is detected, Liquid Edge's proprietary engines engage to reassess strategy alignment, adjust parameters, and reweight or reduce exposure within an adaptive allocation framework.